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Terms & Conditions

 1.     TERMS & CONDITIONS

 You are very welcome to www.mcelhinneys.com. To ensure you have a great experience when shopping on our website we have created detailed Terms and Conditions for the use of this website, which is outlined below.

This page explains the terms of use on which we operate our website and how you can use the website. By using our website, you indicate that you accept these Terms and Conditions. Reference in these Terms and Conditions to “we”, “us”, “our” and “McElhinneys” refers to John McElhinney UC, Main Street, Ballybofey, Co. Donegal. Company Registration Number: 54692. Our website is controlled and operated in Ireland. Any terms and conditions concerning the usage of this website will be governed by Irish Law.

Before proceeding with an order, you are required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions. If you do not agree or abide by the Terms and Conditions associated with the use of our website, we recommend that you stop using www.mcelhinneys.com immediately.

 2.     Ownership

This website is the property of McElhinneys. All material on this website is copyright to Mc Elhinneys and is provided solely for your personal use and strictly non-commercial use. You may not use this website for any commercial purpose. All content on this website is copyright to John McElhinney UC, Main Street, Ballybofey, Co. Donegal. Company Registration Number: 54692. VAT Number: IE9N29568U Company Directors John McElhinney and Eileen McElhinney

 3.     Products and Pricing

We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. Whilst we make every effort to provide relevant and accurate product information, photography, imagery, and to represent colours and textures correctly. We cannot guarantee that it is always accurate. Products may display differently depending on the device used by the customer. 

Goods sold are subject to availability and may sell out and may not be repeated. In circumstances, where customers have an item(s) in their shopping basket and have yet to complete payment, should the item go out of stock before payment is completed, we fulfil orders based on the first order received. We make every effort to display our full catalogue on our website however there are certain items which are only available instore. For specific information on brands, call us on 0749131217 or email [email protected] Some products are unable to be shipped to certain countries due to import restrictions and courier challenges. You will be notified of any restricted items in your shopping bag when you proceed to checkout. 

Our products are priced in Euro. We also reserve the right to amend the prices of products without prior notification. We make every effort to ensure pricing on our website is correct, however, errors can occur. If we identify a pricing error on an order, we will contact you and give you the option to cancel the order or to reconfirm the order at the correct price. In instances where we are unable to make contact with you, we will cancel the order of items sold.

When purchasing products with sterling or other currencies, debit or credit cards, the exchange rates will be set by the cardholder’s bank. These rates fluctuate daily. All prices shown on our website are inclusive of VAT at the rate appropriate for the product type. 

 4.     Ordering Goods

Our display of products on our website is an invitation and not an offer to sell those goods to you. You may only place an order on our website if you are legally capable of entering a binding contract with us and if you are the authorised cardholder or account holder. When an order is placed on our website, you will receive a confirmation email acknowledging we have received your order and it is being processed. The onus is on you the customer to enter your correct email address, contact number and postal information at the time of order. Please take care to enter details accurately as a wrong entry of contact information may result in an individual receiving your order details. 

All products are subject to availability. We reserve the right to cancel an order in certain circumstances:

  • Product(s) ordered are out of stock, 
  • Item(s) subject to a delay or we cannot fulfil
  • Price error identified
  • Product wrongly described or fault identified
  • Payment not authorised or failed payment validation checks

In an instance where an order or an item from the order is cancelled we will try to contact you via the email address or telephone number you provided when placing your order. If we cannot contact you or if we receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. We reserve the right to courier items in a single order separately. 

We will send a second email confirming your order has been dispatched with a tracking number where applicable. Only when you receive the confirmation email detailing the items which have been displaced is the completion of the sale of goods contract between us and you. 

 5.     Gift Cards

We offer FREE post service for all Gift Cards ordered. Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order. We reserve the right not to include a gift message that is deemed to be abusive, racist, vulgar, sexual, violent, hateful, profane, or offensive. We expect all users on our website not to use profane or offensive language.

All Gift Card orders are sent with An Post postal service.

Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other gift cards. Gift cards purchased in-store or on our website cannot be used as a form of payment on the website; they may only be used in-store. We cannot take responsibility for any gift cards that are lost, stolen, or used by someone after delivery. If placing an order for a gift card, it is your responsibility to ensure the recipient has received their gift card. We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.

 6.      Payment Options

Currently, we do not accept McElhinneys Gift Cards online. 

We accept the following forms of payment online, Visa, Mastercard, American Express, PayPal, Amazon Pay. We also offer buy now and pay later options with humm. For more information on humm, click here https://www.mcelhinneys.com/humm/

 

 7.     Delivery

The successful delivery of your order relies on you inputting the correct shipping address and contact information when completing your order on our website. This includes inputting the full name, full address including door numbers, street names, and eircodes/postcodes. Please include your contact landline or mobile number and an email address which you review regularly. When we receive orders that do not provide adequate and accurate information, we cannot deliver goods in the specified times outlined below. The onus is on you the customer to enter accurate delivery information at the time of order, we cannot be held responsible for orders going missing or delayed due to incomplete delivery information. 

In instances where customers do not select the correct delivery method, we will contact the customer to pay outstanding postage costs.

  • Ireland & Northern Ireland Delivery

We offer FREE delivery on Gift cards and regular priced purchases over €49. We charge €4.95 postage for purchases less than €49 and for sale reduced goods at 50% or more. We charge €12.50 to deliver heavy household items. All orders received before 2 pm Monday to Thursday with a delivery address in Ireland and Northern Ireland should be received by the customer within 48 hours. Orders placed on a Friday and over the weekend will be dispatched on a Monday morning for delivery on a Tuesday.

Our chosen courier partner for Ireland and Northern Ireland is DPD registered delivery service. For all parcels dispatched with DPD, the recipient will receive a notification via email and/or a text message to their mobile to confirm the goods have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie.

On occasion, we will use An Post registered postal service.

  • Scotland & UK Delivery

We offer FREE delivery on Gift cards. We charge €4.95 postage for all other purchases to the UK. We charge €12.50 to deliver heavy household items. All orders received before 2 pm Monday to Thursday with a delivery address in mainland Scotland and UK should be received by the customer within 2-4 working days. Orders placed on a Friday and over the weekend will be dispatched on a Monday morning.

Orders posted to Scotland and UK are primarily dispatched with Royal Mail registered postal services.

For all parcels dispatched with Royal Mail, the recipient will receive a notification via email to confirm the goods have been dispatched along with a track and trace number. You can check the status of your order on https://www.royalmail.com/track-your-item

  • Europe and Rest of World

The cost of postage varies depending on the region - rates range between €12.00 and €30.00. For heavier products such as saucepan sets etc. cost of postage can range between €55.00 and €70.00. Delivery can take up to 10 days to European countries and 20 days for the Rest of World.

We do not ship goods to the following countries - Bulgaria, Iceland, Romania, Tunisia and Turkey. We reserve our right to cancel a transaction to these areas. If you would like to purchase goods from any of the countries listed above, please call us on 0749131217.

We do not issue tracking numbers for parcels shipped internationally however if you require it, please contact us at [email protected]

 8.     Order Collection from Store

When ordering you can opt to collect your items instore by clicking 'Click and Collect Instore (Free)’. We aim to have all Click and Collect Orders processed and ready for collection within 3-hours during opening hours. When you receive an email confirming that your order is ready for collection that is us agreeing to the sale of goods and confirming the goods you ordered are ready for collection. Please wait until you have received your email and text confirming your order is ready for collection before coming to the store.

When collecting your items instore, remember to bring your order confirmation email. We will accept the email in printed format or on a tablet or phone. Orders are collected from the Women's Shoe Department Main Till Point instore.

In exceptional circumstances such as regional lockdowns, we have a Click and Collect drive-through facility at the back entrance to the Main Building via Chestnut Road (opposite Aldi). Please see the location on this link: McElhinneys Click & Collect 

 9.     Order Cancellation

If you have placed an order and for whatever reason you want to cancel the order, please contact at [email protected] or call us on 0749131217. We aim to get goods dispatched to customers swiftly so it may only be possible to cancel an order before being dispatched. 

 

 10.  Returns & Exchange Policy 

The Returns and Exchange Policy described below only applies to online purchases made through our website or on the telephone. 

We are happy to offer a refund if the item is unsuitable within 14 days of receipt of your order. The product you return must be in new, unused, and unworn condition with all tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn. 

All dispatched orders will include order confirmation documentation which details how to return items. When returning items that included a promotional gift, this must also be returned with the returned goods or specific related products. For reasons of health and hygiene we are unable to offer an exchange or refund on the following products once the original packaging has been opened unless they are misdescribed or faulty:

 

  • Cosmetics/fragrance
  • Pierced earrings and other pierced body jewellery
  • Underwear/lingerie, control lingerie & shapewear, hosiery and swimwear
  • Quilts, duvets, and pillows
  • Hats and hair accessories

 

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under consumer protection. All dispatched orders will include an order confirmation form outlining your purchase details, our contact details, and our return address. Please insert the original order form or a copy of the form in the returned parcel, without this we may not be able to track your details.

Following an inspection of the returned goods and after your return has been processed you will be refunded the amount due through the original method of payment, excluding the original postage charge paid by you, if relevant.

You should expect to see the refund in your account within 5-10 working days from receipt of the return confirmation Credit Memo email; however, some banks may take longer. If you do not receive your refund to your account after 10 working days, please contact [email protected]

  • In-store Returns

You can return your online order instore. Please ensure that you have your original order confirmation email and order confirmation form which will be included with your order. Goods returned instore will be inspected before processing a refund to ensure the product returned is new, unused and in an unworn condition with all tags attached and in original packaging. 

  • Exchanges

When available we are happy to exchange a product for the same product but in a different size, pending the product being returned is in a new, unused and unworn condition with all tags attached and in the original packaging. If a different product is requested, then a new order must be completed on the website by the user.

All returns should be returned to:

 Online Returns Department

 Mc Elhinneys Department Store

 Ballybofey

 Co. Donegal

 Ireland

F93 TD29

For further information on how to return an item, simply click here.

 11.  Settling Disputes – Online Dispute Resolution

We aim to ensure that our customers are completely satisfied with their purchase and service provided by our customer service team. However, if for any reason you are unhappy, please email us at [email protected] and we will aim to resolve the matter immediately. 

You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link. This will take you to the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

 12.  Promotional Discounts 

Coupons, discounts, postage rates and promotional discount codes offered by www.mcelhinneys.com are valid only as part of a purchase made on this website. Promotional discount codes or offers are not valid on bridal, gift cards, sale reduced items and selected special priced products. Promotional discounts codes are not redeemable in conjunction with any other promotional event. When promotional discounts have been applied to an order and if the items from that order are returned, all discounts applied at the time of purchase will be applied to the refund. 

 13.  Request an Appointment

We are delighted to offer you the service of requesting an appointment for The Bridal Rooms, Communion Dresses and Men’s Suit Hire on our website. The request for an appointment is not confirmed until a member of our team emails you to confirm the requested time is available. If you fail to get a response to your request for an appointment, please email [email protected] and a member of the team will be in touch. We reserve the right not to accept bookings requests instore.

 14.  Intellectual Property Rights

The graphics, text, images, videos, information, and visual display contained on the website are protected by copyright laws and treaties around the world. All and any Intellectual Property Rights in the products are owned by us or our suppliers. All such rights are reserved.  

 15.  Waste Electrical and Electronic Equipment (WEEE)

McElhinneys will take back your WEEE on a one-for-one, like-for-like basis and free of charge. 

WEEE can we returned instore at our Homeware Department in McElhinneys, Ballybofey, Co. Donegal. Waste batteries are taken back in the store on a one-for-zero basis (no purchased required) as long as they are of equivalent type to that what is sold by McElhinneys. WEEE and waste batteries can also be returned to your local civic amenity site free of charge. The following link will show you how the different locations of civic amenity sites, where you can recycle your WEEE, Batteries and light bulbs: https://www.weeeireland.ie/household-recycling/where-can-i-recycle/

 16.  Your Opinion Matters To Us

Your opinion matters to us and helps us to continually improve. To help us better understand your shopping experience on our website we have partnered with a third-party review collection and management provider Trustpilot. Following the completion of your order on our website, we will send you an email to rate us out of 5 stars. Any review left is owned by you, and we do not have access to delete or amend. Please do not post a review that is dishonest, harmful, hateful, discriminatory, defamatory, or obscene. 

If you would like to send an email telling us about your experience, 

 

  • Email: [email protected] 
  • Post a letter to McElhinneys Department Store, Ballybofey, Co. Donegal
  • Phone: 0749131217 from NI 00353749131217