FAQ

General faq's

Where is McElhinneys located?

We are located in Main Street, Ballybofey, Co. Donegal, F93TD29, Ireland

What are the opening hours for the store in Ballybofey?

Store Opening Hours

Monday to Saturday: 09:30am - 18.00pm

Sunday: Closed

Bank Holiday's: 11.00am - 18.00pm

Online Customer Service

Our team in customer service can be contacted at anytime and replies are sent during the store opening hours. You can contact us via telephone on (074) 9131217 or email us at customerservice@mcelhinneys.com

Is there parking nearby?

There are over 500 car park spaces available in the town’s car parks which cost approximately 30 cent per hour.

Is everything that McElhinneys sells offered on the websites?

As our range is so extensive across all departments it is not possible to showcase everything online. To discover our full collection we recommend a visit instore.

If I see an item online and would like to come instore to try it on, is it possible?

If you see an item online and would like to try on instore, you can call in or if you would like us to hold the item for you, please call our team on (074) 9131217 and we will have it ready for you to try on when you visit the store.

Can I use a McElhinneys gift card or credit note as a form of payment on the website?

Unfortunately, we are unable to accept gift cards and credit notes as payment online. They can only be used instore or when placing an order via the telephone.

Does McElhinneys offer a Click and Collect Service?

Yes we offer a Click and Collect Service.

When ordering you can opt to collect your items instore by clicking 'Click and Collect Instore (Free)’. We aim to have all Click and Collect Orders processed and ready for collection within 3-hours during opening hours.

When you receive an email/text confirming that your order is ready for collection that is us agreeing to the sale of goods and confirming the goods you ordered are ready for collection.

Please wait until you have received your email and text confirming your order is ready for collection before coming to the store.

Orders are collected from the Women's Shoe Main Till Point instore.

In exceptional circumstances such as regional lockdowns, we have a Click and Collect drive-through facility at the back entrance to the Main Building via Chestnut Road (opposite Aldi).

Before travelling to collect your order, please ensure you bring the following:

Your Ready for Collection confirmation email or text, containing your unique order number. This can be in printed or shown on a smart phone or tablet. Confirmation of the payment used. Photographic identification such as your driver’s license or passport.

Where do I collect my click and collect order instore?

When you recive a Ready for Collection confirmation email or text; your order will be waiting for you to collect at the Women's Shoe Main Till Point instore. 

Your order can be collected during store opening hours - Monday - Saturday from 9.30am to 6.00pm.

BRIDAL FAQ'S

Do I require an appointment to visit McElhinneys Bridal Rooms?

Yes, if you want to secure time to try on wedding dresses we advise that you book an appointment to meet with our experienced bridal team. We also encourage brides to call in to the Bridal Rooms and browse through our wedding dress collection, bridal headwear and accessories.

If you would like to make an appointment, please email bridalrooms@mcelhinneys.com

Please note appointment requests on our site are not confirmed until a member of our team contacts you to confirm.

How long does an appointment last?

Wedding dress appointments icurrently last between 60 and 90 minutes. However if you feel you need more time, we will always try our best to accommodate you on a week day upon request. During peak times appointment times may vary.

Do you charge a consultation fee?

There is a €35.00 consultation fee for your initial appointment which is redeemable of the purchase of your wedding dress. If you cancel your appointment within 72 hours prior to the appointment this is fully refundable.

Is there anything I should take with me for my appointment in the Bridal Rooms?

There is no need to take anything with you. We do advise that you wear comfortable seamless underwear and a good fitting strapless bra to your appointment. To keep our wedding dresses in pristine condition, we kindly ask all brides trying on wedding dresses not to wear fake tan or make-up to their appointment.

I need a wedding dress in a hurry, can I call into the Bridal Rooms and purchase a dress?

Yes, you can call instore and purchase your wedding dresses from our collection. This is ideal for brides organising their wedding at short notice.

How far in advance of my wedding date should I purchase my wedding dress?

We advise brides to start looking for their wedding dress approximately 12 months before their wedding date. This is to allow adequate time for the dress of your dreams to arrive instore. It takes most designers 6-7 months from ordering to delivery plus time should be factored for any alterations which may be required.

What is the price range of wedding dresses sold by McElhinneys Bridal Rooms?

Our wedding dress collection has been chosen with our brides in mind, catering for all styles, tastes and budgets. We have wedding dresses available from €500 to €7,000 so whatever your budget we will be able to find you your the wedding dress of your dreams.

Do you sell bridesmaid dresses?

We do not sell bridesmaid dresses as we want to devote our full attention on offering brides the ultimate wedding dress collection.

Are all the wedding dresses showcased on the website?

Our aim is to keep our website updated with our wedding dress collections; however due to seasonal photography it may not be possible for us to have our entire collection featured. If you are looking for a particular style that is not listed, please contact us as we may have it instore to try-on.

Do I have to pay for my wedding dress in full?

We offer a very flexible approach to payment which should suit all customers. An initial deposit of up to 50% is required when ordering, with the balance due when the wedding dress arrives in store. However, we are always flexible and aim to accommodate our brides’ needs. Please let us know and we would be happy to consider other options. We accept Euro, Sterling, all major credit cards, Bonus Bonds, An Post Gift Cards and McElhinneys Gift Cards as payment options.

What sizes of wedding dresses do you have available for trying on instore?

We proudly offer an unrivalled collection of dresses in sizes 8 to 30 instore, which are available to try on.The majority of our wedding dress collections are available to order from size 4 to 34.

Can I purchase bridal accessories in McElhinneys Bridal Rooms?

Yes, we have an exquisite range of bridal headwear, footwear and accessories in many different styles and price ranges to suit every taste and budget. This collection is not showcased online, so please call instore to view.

Is there disabled access to The Bridal Rooms?

Yes we do have disabled access to The Bridal Rooms.

What does a premium stockist mean?

We have established wonderful relationships with many of our suppliers, which has earned us the status of ‘Premium Stockist’ meaning we receive new seasonal collections before many other bridal shops in Ireland.

If I purchase my wedding dress in McElhinneys, do I get discount off Suit Hire or Mother of the Bride/Groom?

We are delighted to offer wonderful discount privileges to our brides. We offer 10% discount off occasion wear which can be used by either the mother of the bride or mother of the groom. We offer 15% discount off our Men’s Suit Hire to brides who purchase their wedding dress instore.

SUIT HIRE FAQ'S

Do I need an appointment to visit the Suit Hire.

We encourage couples to visit the store and browse through our suit hite collection. If you would like ot meet with a suit hire consultant then an appointment is required. Please note appointment requests on our site are not confirmed until a member of our team contacts you.

Is a deposit required on Suit Hire bookings?

A minimum deposit of €100 is required on all bookings which is non-refundable if the booking is cancelled.

Is it necessary for all members of the bridal party to be fitted?

We recommend all members of the hire party come instore before your wedding to be measured. We cannot accept responsibility for measurements supplied to us incorrectly.

How soon before my wedding should I come for a fitting?

We recommend the first fittings takes place a minimum of ten weeks before the hire date, with second fittings taking place a minimum of two weeks before hire date. We recommend page boys’ first fittings take place two weeks before hire date.

Do you offer an extended suit hire service?

We are delighted to offer an extended hire service if required.Please ask a member of our team for further details.uestion answer here.

Occasion Wear FAQ's

Is the entire occassion wear collection on the website?

As we have an extensive collection of occasion wear in-store it isn’t possible to showcase everything on our website. To view our entire collection, we recommend you visit the store at Ballybofey, Co. Donegal.

Is an appointment required to try on occasion wear?

An appointment is not required to try on our occasion wear collection.

Is there stylists instore?

We have a dedicated team of stylists instore who are available to assist you whilst shopping instore. If you would like to reserve time with a specific member of the team, contact our Women's wear department at 0749131217.

What sizes are the occasion wear collections available in?

The occasion wear collections are available in sizes 8-30.

Is there a deposit system available instore?

We are delighted to offer customers a ‘pay-in’ deposit system which allows you to make regular payments.