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Frequently Asked Questions

General FAQ's

Where is McElhinneys located?

We are located in Ballybofey, Co. Donegal.

What are the Opening Hours for the shop in Ballybofey?

We are delighted that we are now reopened and our hours of business are Monday to Saturday from 9:30am-6.00pm

The following measures have been taken in store to ensure a safe and enjoyable shopping experience when you visit us in store:

  • The store will be open from Monday – Saturday 9:30am-6.00pm
  • Sanitation stations will be located at the front door and throughout the store, and we ask that you please make use of these
  • Please respect social distancing guidelines of a 2-metre distance between you and staff or other customers, and make use of the guided signage throughout the store
  • Groups of 2 or more will not be permitted to enter the store, and we ask that only 1 member per family come into the store where possible. Exceptions will be made for families
  • We will implement a designated hour for elderly, vulnerable and at-risk customers, daily from 9:30am – 10:30am, during this time these groups will be given priority access and assistance when requested, simply ask any member of staff
  • Fitting room facilities will be closed in our Kids Department and limited in capacity in other departments. They will be cleaned and disinfected after each use.
  • All items that are tried on in store are quarantined for 72 hours as per guidelines from our Covid-19 Response Team training. Clothing will be steamed at 130 degrees before returning to the floor and shoes will be treated with a specialist sanitation procedure
  • When making use of bathroom facilities in store, please note that occupancy is limited and please respect physical distancing in these spaces
  • Our Bistro is now open for takeaway teas and coffees. 
  • Our Mother of the Bride and Occasionwear Collections have been moved to a designed area and are available by appointment
  • During close contact fittings, including lingerie, Mother of the Bride and Bridal, staff will be equipped with additional PPE and we ask that you respect our guidelines and maintain distance where possible
  • Only 1 customer will be permitted at the till area at a time when purchasing. Please use card or contactless payment where possible and respect a 2-metre distance when queueing
  • Please be mindful of touching surfaces and products in store, and limit this where possible, however rest assured that touchpoints throughout the store have been identified and will be routinely cleaned
  • If you feel unwell, please refrain from visiting us in store until you are feeling better, however if you start to feel unwell during your visit, please alert a member of staff immediately
  • Please sneeze or cough in to a tissue or your elbow, and dispose of them safely. Furthermore, if you are disposing of any PPE during or after your visit, please use the designated bins throughout the store

  

Is everything that McElhinneys sells offered on the websites?

As our range is so extensive across all departments it is not possible to showcase everything online. To discover our full collection we recommend a visit instore.

If I see something online, can I come instore to try it on?

Yes this is no problem, if you have fallen in love with an item which is available for purchase just give us a call on 0749131217 and we will have it ready for you to try on.

Can I use McElhinneys gift cards or credit notes as form of payment on the website?

At present we only accept gift cards and credit notes as payment instore, they cannot be used as a form of payment online.

Do you offer Click and Collect Service instore?

Yes we are delighted to offer customers a complimentary Click and Collect service instore, when you have paid for your order online you will receive a confirmation email to confirm that your order has been placed successfully. Your order will be ready for collection from 09.30am during opening hours up to 5.30pm.

We ask that you please await a confirmation email/text notification that your order is Ready for Collection before coming to the shop. We have a drive through facility at the back entrance to the shop via Chestnut Road (opposite Aldi). Please see location on this link: McElhinneys Click & Collect 

When you call to collect please adhere to signage and guidance and respect social distancing from other customers or employees. Before travelling to collect your order, please ensure you bring the following:

  • Your Ready for Collection confirmation email or text, containing your unique order number. This can be in printed or shown on a smart phone or tablet.
  • Confirmation of the payment used.
  • Photographic identification, we will accept your driver’s license or passport.

If you order a large or heavy item, please ensure you have the means to easily collect the item.

Where do I go to collect my Click and Collect order from?

When you have received a Ready for Collection confirmation email or text; your order will be waiting for you to collect at McElhinneys, Ballybofey at a new and convenient drive through facility at the back entrance to the shop via Chestnut Road (opposite Aldi).  Please see location on this link: McElhinneys Click & Collect Your order will be ready for collection from 09.30am during opening hours up to 5.30pm.

What times can I collect my Click & Collect Order Instore?

Your order will be ready for collection from 09.30am during opening hours up to 5.30pm after you have received a Ready for Collection confirmation email or text; your order will be waiting for you to collect at McElhinneys, Ballybofey at a new and convenient drive through facility at the back entrance to the shop via Chestnut Road (opposite Aldi)  Please see location on this link: McElhinneys Click & Collect

Do you feature bridal on your website?

To view our wedding dress and suit hire collections visit our Bridal Category dedicated to showcasing our latest designer collections.Visit https://www.mcelhinneys.com/bridal/

Is McElhinneys Ballybofey the same as Mc Elhinneys Athboy?

This is a common mistake made by many, we are not connected in anyway. We share the same name but are completely separate and independent.

Bridal FAQ's

1.Do I need to book an appointment to visit the Bridal Rooms?

Yes, it is advisable to book an appointment to meet with our experienced team; however we encourage brides to call in and browse through our wedding dress collection, headwear and accessories. If you would like to make an appointment, please click here. Please note appointment requests on our site are not confirmed until a member of our team contacts you.

2.How long does an appointment last?

Appointments are scheduled for approximately 1hr 15mins however if you feel you need more time, we will always try our best to accommodate you on a week day upon request. During peak times appointment times may vary.

3.Do I need to bring anything with me for my appointment?

No, we will take care of everything for you. We do advise that you wear comfortable seamless underwear and a good fitting strapless bra to your appointment. To keep our dresses in pristine condition, we kindly ask all brides trying on dresses not to wear fake tan or make-up.

4.Can I purchase a dress from Collection/Off the Peg?

We are delighted to offer brides the opportunity to purchase wedding dresses from collection which is ideal if you are organising your wedding at short notice. We also offer a range of wedding dresses that are available to order in a shorter time period, approximately 4-10 weeks.

5.How far in advance should I purchase my wedding dress?

We advise you start looking for your wedding dress approximately 12 months prior to your wedding date. It takes most designers 6-7 months from ordering to delivery plus time should be factored for any alterations which may be required.

6.What price range of wedding dresses do you offer?

Our collection has been chosen with our brides in mind, catering for all styles, tastes and budgets. We have wedding dresses available from €500 to €5,000 so whatever you are looking for you we will have something to suit.

7.Do you stock bridesmaid dresses?

We no longer supply bridesmaid dresses as we want to devote our full attention on offering brides the ultimate wedding dress collection.

8.Are all your wedding dresses on your website?

Our aim is to keep our website updated with our bridal collections; however due to seasonal photography it may not be possible for us to have our entire collection featured. If you are looking for a particular style that is not listed, please ‘contact us’ as we may have it instore to view.

9.Do I have to pay for my dress in full when ordering?

We offer a very flexible approach to payment which should suit all customers. An initial deposit of up to 50% is required when ordering, with the balance due when the wedding dress arrives in store.However, we are always flexible and aim to accommodate our brides’ needs. Please let us know and we would be happy to consider other options. We accept Euro, Sterling, all major credit cards, Bonus Bonds, An Post Gift Cards and McElhinneys Gift Cards as payment options.

10.What sizes do you have available to try on?

We proudly offer an unrivalled collection of dresses in sizes 8 to 30 instore, which are available to try on.The majority of our wedding dress collections are available to order from size 4 to 34.

11.Do you supply bridal accessories?

Yes, we have a full range of bridal headwear, footwear and accessories in many different styles and price ranges to suit every taste and budget.

12.Is there disabled access to the Bridal Rooms?

Yes, we do have disabled access.

13.Are there parking facilities?

There are over 500 car park spaces available in the town’s car parks both costing from 30 cent per hour.

14.What does ‘Premium Stockist’ mean?

We have established wonderful relationships with many of our suppliers, which has earned us the status of ‘Premium Stockist’ meaning we receive new seasonal collections before many other bridal shops in Ireland.

15.Do you offer instore discount on Occasion Wear or Suit Hire?

We are delighted to offer wonderful discount privileges to our brides. We offer 10% discount off ladies occasion wear which can be used by either the mother of the bride or mother of the groom.We offer 15% discount off our Men’s Suit Hire to brides that purchase their wedding dress instore.

Suit Hire FAQ's

1.Do I need an appointment?

Yes, an appointment is required to meet with our experienced suit hire consultant however we encourage couples to call in and browse through our suit hire collection.If you would like to make an appointment, please click here. Please note appointment requests on our site are not confirmed until a member of our team contacts you.

2.Do I need to pay a deposit?

A minimum deposit of €100 is required on all bookings which is non-refundable if the booking is cancelled.

3.Is it necessary for all members of my hire party to be fitted?

We recommend all members of the hire party visit the store to be measured. We cannot accept responsibility for measurements supplied to us incorrectly.

4.How soon before hire date should my hire party get fitted?

All first fittings should take place a minimum of ten weeks before hire date, with second fittings taking place a minimum of two weeks before hire date. We recommend page boys’ first fittings take place two weeks before hire date. To make an appointment contact 0749131217 or email [email protected]

5.Do you offer an extended hire service?

We are delighted to offer an extended hire service if required.Please ask a member of our team for further details.

6.When should the suits be returned?

All garments hired must be returned by the date noted in the booking form. Late returns will result in an extra charge of €30 per suit per day.

7.What happens if a hired item is damaged, lost or stolen?

The hirer will be held responsible for the cost of replacement of any hire item that is damaged, lost or stolen.

8.There was a slight shade difference between suits?

All items are quality checked, with every effort made to ensure garments are free from defect and are to the highest standard. However, there may be slight shading difference in garments due to dry cleaning.

Occasion Wear FAQ's

1.Is the entire collection shown on the website?

As we have an extensive collection of occasion wear in-store it isn’t possible to showcase everything on our website, to see our entire collection, we recommend you visit us at Ballybofey, Co. Donegal.

2.Do you need to make an appointment to try on occasion wear?

An appointment is not required to try on our occasion wear collection.

3.Can I make an appointment with a Style Advisor?

Yes, you can make an appointment with our Style Advisors who will guide you on creating the perfect look for your special occasion.

4.What sizes are available in-store?

Our collections are available in sizes 8-30.

5.Is McElhinneys, Ballybofey the same as Mc Elhinneys Athboy?

This is a question asked by many customers, no we are not connected. We share the same name but are completely separate and independently owned.

6.Is there a deposit or hold system available in-store?

We are delighted to offer customers a ‘pay-in’ deposit system which allows you to make regular payments.

7.What price range does the occasion wear collection start at?

We have a fabulous collection suitable for all budgets with occasion wear collections starting from €150.

8.Do you offer special incentives towards occasion wear to the mother of bride or mother of groom if they purchase their wedding dress from Mc Elhinneys Bridal Rooms?

We are delighted to give two 10% discount vouchers to our brides, which can be redeemed against occasion wear by the mother of the bride and mother of the groom.

9.If I see an item on your website, can I purchase it?

Yes you can purchase a selection of our occasionwear on www.mcelhinneys.com.If the item isn't available to purchase online please contact us on 00353749131217 and we will gladly check for your size, organise payment and postage.