McElhinneys, Ballybofey, Co.Donegal

Collecting Your Order Instore


When ordering goods online you can opt to collect your items instore by clicking 'Click & Collect’ as your Delivery Method on checkout. We aim to have all Click and Collect Orders processed and ready for collection within 4 hours if ordered during opening hours.

You will receive an email/text confirming that your order is ready for collection. When you receive this confirmation that is us agreeing to the sale of goods and confirming the goods you ordered are ready for collection. Please wait until you have received your email and text confirming your order is ready for collection before coming to the store.

Orders are collected from the Women's Footwear Department - Main Till Point instore.


Where do I collect my order instore?

When your order is ready for collection you will receive a confirmation email or text; your order will be waiting for you to collect instore at the till point at Women's Footwear Department, McElhinneys, Ballybofey.

What times can you collect your order?

Orders can be collected Monday to Saturday from 9.30am to 6.00pm. 

What ID is required when collecting an order?

Before travelling to collect your order, please ensure you bring the following:

> Please show your ready for collection confirmation email or text, containing your unique order
number. This can be in printed or shown on a smart phone or tablet. 

> Confirmation of the payment used.

> Photographic identification, we will accept your driver’s license or passport.

Can I return my purchase on the day of collection instore?

If you decide that your purchase is not suitable you may return it instore. It is our policy to refund the original form of payment, so we will organise a refund to the credit card which was used as payment. This does not affect your online returns policy which allows you 14 days to return good from the date of receipt.

Can I try on my purchase instore once I have collected it?

We have comfortable and spacious fitting rooms in every department if you would like to try on your purchase.