Amazing re-opening offers available instore & online

WORLDWIDE DELIVERY AVAILABLE

PLEAE NOTE:

Due to COVID-19 government restrictions and extensive safety measures please be advised that deliveries may take longer than usual. Our dispatch department is open with a very small team in place to ensure the wellbeing of our employees.

We thank you for your patience and understanding at this time and for your continued support.

We will continue to monitor the situation and may need to make further changes but we’ll let you know.

Our chosen courier, DPD, are advising that many areas of the country are experiencing no delays at all, but some deliveries are delayed by up to 3 days in the following areas: Dublin South West and Dublin North East, Limerick, Meath and Kildare. There are slight delays in Galway, Sligo and Cork but these are minimal at this stage.

Stay safe over the coming weeks & as always email us at customerservice@mcelhinneys.com with any urgent queries.

TIME TO DELIVERY - REPUBLIC OF IRELAND AND NORTHERN IRELAND

We are delighted to offer customers from the Republic of Ireland and Northern Ireland Free Next Day Delivery* on orders over €49. Next Day Delivery applies to orders which are confirmed before 2pm Monday to Thursday.  We offer FREE Delivery on purchases €49 and all gift card sales. We charge €4.95 postage for purchases less than €49. We charge €12.50 to deliver heavy homeware items which include crystal vases, all saucepan sets etc.

If an order is confirmed on a Friday before 2pm it will be dispatched on Friday and should be delivered on Monday. All orders processed after 2pm Friday through to Sunday will be dispatched for delivery on Tuesday.

DPD is our primary courier for this region, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie If you have any queries about the status of your order, please do not hesitate to contact us at customerservice@mcelhinneys.com.  From time to time we may use An Post depending on the item.

TIME TO DELIVERY - UK & SCOTLAND

We are delighted to offer our customers form the United Kingdom Free Fast Delivery on orders over €49.

Customers from United Kingdom, Scotland & Wales can expect delivery of their orders within 2 to 4 days. Customers in city destinations may receive their parcels swifter than customers from rural areas. An Post are our chosen postage partner in the UK, from time to time we may use DPD courier depending on the item.

TIME TO DELIVERY - REST OF THE WORLD

Delivery can take up to 10 days to European countries and 20 days for Rest of World.

We do not ship goods to the following countries - Bulgaria, Iceland, Romania, Tunisia and Turkey. We reserve our right to cancel a transaction to these areas. If you are having problem processing your transaction, please call us on 0749131217.

We charge up to €30.00 on purchases dispatched to European and Rest of World - the rate is calculated at the point of purchase. Heavy homeware items which include crystal, Denby, all saucepan sets etc. cost between €55.00 and €70.00.

We use DPD and An Post registered courier services. For all parcels dispatched using DPD, the recipient will receive a notification email to confirm the goods have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie

If you fail to receive a tracking number please contact us at customerservice@mcelhinneys.com

SHIPPING FEES BY REGION

REGIONSSHIPPING FEESSHIPPING FEES – HEAVY GOODS
Ireland & Northern Ireland If under €49 = €4.95 If Over €49 = Free €12.50
United Kingdom & Islands If under €49 = €4.95 If Over €49 = Free €12.50
France €16.00 €55.00
Germany €13.00 €55.00
Netherlands €17.00 €55.00
Belgium €12.00 €55.00
Luxembourg €23.00 €55.00
Austria €16.00 €55.00
Czech Republic €18.00 €55.00
Denmark €13.00 €55.00
Poland €19.00 €55.00
Lithuania €24.00 €55.00
Hungary €21.00 €55.00
Slovakia €16.00 €55.00
Slovenia €16.00 €55.00
Sweden €15.00 €55.00
Spain €17.00 €55.00
Italy €19.00 €55.00
Latvia €23.00 €55.00
Estonia €20.00 €55.00
Cyprus €20.00 €55.00
Finland €19.00 €55.00
Portugal €13.00 €55.00
Bosnia €22.00 €55.00
Liechenstein €22.00 €55.00
Croatia €16.00 €55.00
Serbia & Montenegro €21.00 €55.00
Switzerland €17.00 €55.00
Greece €19.00 €55.00
Norway €25.00 €55.00
Malta €22.00 €55.00
Ukraine €20.00 €55.00
Georgia €22.00 €55.00
Australia €30.00 €70.00
New Zealand €30.00 €70.00
USA €30.00 €70.00
Canada €30.00 €70.00
Mexico €30.00 €70.00
Brazil €30.00 €70.00
China €30.00 €70.00
UAE €30.00 €70.00
Qatar €30.00 €70.00
Saudi Arabia €30.00 €70.00
South Africa €30.00 €70.00
Israel €30.00 €70.00
Russia €30.00 €70.00
India €30.00 €70.00

*These fees are based on parcel weight of 3kgs and if order placed is over this we will be in contact to organise further shipping fee.


COLLECT IN-STORE

We are delighted to offer customers a complimentary Click and Collect service instore, when you have paid for your order online you will receive a confirmation email to confirm that your order has been placed successfully. Your order will be ready for collection from 09.30am during opening hours up to 5.30pm.

We ask you to please await a confirmation email/text notification that your order is Ready for Collection before coming to the shop. We have a drive through facility at the back entrance to the shop via Chestnut Road (opposite Aldi). Please see location on this link: McElhinneys Click & Collect 

When you call to collect please adhere to signage and guidance and respect social distancing from other customers or employees. Before travelling to collect your order, please ensure you bring the following:

  • Your Ready for Collection confirmation email or text, containing your unique order number. This can be in printed or shown on a smart phone or tablet.
  • Confirmation of the payment used.
  • Photographic identification, we will accept your driver’s license or passport.

If you order a large or heavy item, please ensure you have the means to easily collect the item.

WHAT HAPPENS AFTER I PLACE AN ORDER?

When your order is placed we will send you an email to confirm all your details are correct. Once we have dispatched your item(s), you will receive a second email from us noting your delivery information and tracking number where applicable.

GIFT CARDS

We offer FREE post for all Gift Cards ordered. Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.

All Gift Card orders are sent with An Post postal service.

Please note - Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other gift cards. Gift cards purchased in-store or on our website cannot be used as a form of payment on the website; they may only be used in-store. We cannot take responsibility for any gift cards that are lost, stolen or used by someone other than your recipient after delivery. Make sure your recipient has received their gift card, as it is their responsibility to keep the Gift Card safe.

We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.