Collect Your Order Instore

We are delighted to offer a complimentary order collection service instore service. This service is offered for your convenience, simply select the option 'In-store Pickup (during store hours) ' when processing your order online and we will have your package ready for collection at our pick up point in Jewellery & Bag Hall within 3 hours of order.

When you have paid for your order online, we will send you a confirmation email to confirm that your order has been placed successfully. Your order will be ready for collection 3 hours after your order has been placed.

When you visit us to collect your purchase, please bring your confirmation email, the credit card which was used as payment along with photographic identification, we will accept your driver's license or passport. We are also happy to view confirmation emails on smart phones or tablets if not in printed format.

Where is McElhinneys located?

Your order will be waiting for you to collect at McElhinneys, Ballybofey, Co. Donegal.

What times can I collect my order?

You may collect your purchase from the collection point in the Gift Hall on the ground floor during shop opening hours –

  • Monday – Thursday 9:30am- 6:30pm
  • Friday 9:30am – 8:00pm
  • Saturday 9:30am - 7:00pm
  • Bank Holidays 11:00am - 6:00pm

Where is the collection point instore?

You may collect your purchase at the 'Online Collection' point in Jewellery & Bag Hall on the ground Floor, 3 hours after the order has been placed.

Can I return my purchase on the day of collection instore?

If you decide that your purchase is not suitable you may return it instore. It is our policy to refund the original form of payment, so we will organise a refund to the credit card which was used as payment through our secure online Realex account. It is also our policy to issue a receipt for all refunds. This does not affect your online returns policy which allows you 7 days from date of receipt to return.

Can I try on my purchase instore?

We have comfortable and spacious fitting rooms in every department if you would like to try on your purchase.

If you would like further information on this complimentary service, email us at customerservice@mcelhinneys.com