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Collect Your Order Instore

When ordering you can opt to collect your items instore by clicking 'Click and Collect Instore (Free)’. We aim to have all Click and Collect Orders processed and ready for collection within 3-hours during opening hours. When you receive an email/text confirming that your order is ready for collection that is us agreeing to the sale of goods and confirming the goods you ordered are ready for collection. Please wait until you have received your email and text confirming your order is ready for collection before coming to the store.

Orders are collected from the Women's Shoe Main Till Point instore.

In exceptional circumstances such as regional lockdowns, we have a Click and Collect drive-through facility at the back entrance to the Main Building via Chestnut Road (opposite Aldi). Please see the location on this link: McElhinneys Click & Collect 

When you call to collect please adhere to signage and guidance and respect social distancing from other customers or employees. Before travelling to collect your order, please ensure you bring the following:

  • Your Ready for Collection confirmation email or text, containing your unique order number. This can be in printed or shown on a smart phone or tablet.
  • Confirmation of the payment used.
  • Photographic identification, we will accept your driver’s license or passport.

If you order a large or heavy item, please ensure you have the means to easily collect the item.

What times can I collect my order?

Orders will be available for collection during opening hours Monday to Saturday from 09.30 to 18.00pm. You may collect your Order from the Women's Shoe Main Till Point instore.

Where is the collection point instore?

When you have received a Ready for Collection confirmation email or text; your order will be waiting for you to collect at McElhinneys, Ballybofey at the Women's Shoe Main Till Point instore.

Can I return my purchase on the day of collection instore?

If you decide that your purchase is not suitable you may return it instore. It is our policy to refund the original form of payment, so we will organise a refund to the credit card which was used as payment. It is also our policy to issue a receipt for all refunds. This does not affect your online returns policy which allows you 14 days from date of receipt to return.

Can I try on my purchase instore?

We have comfortable and spacious fitting rooms in every department if you would like to try on your purchase.

If you would like further information on this complimentary service, email us at [email protected]