Amazing re-opening offers available instore & online

Collect Your Order Instore

We are delighted to offer our customers a complimentary Click and Collect service instore, when you have paid for your order online you will receive a confirmation email to confirm that your order has been placed successfully. Your order will be ready for collection from 09.30am during opening hours up to 5.30pm.

We ask that you please await a confirmation email/text notification that your order is Ready for Collection before coming to the shop. We have a drive through facility at the back entrance to the shop via Chestnut Road (opposite Aldi). Please see location on this link: McElhinneys Click & Collect 

When you call to collect please adhere to signage and guidance and respect social distancing from other customers or employees. Before travelling to collect your order, please ensure you bring the following:

  • Your Ready for Collection confirmation email or text, containing your unique order number. This can be in printed or shown on a smart phone or tablet.
  • Confirmation of the payment used.
  • Photographic identification, we will accept your driver’s license or passport.

If you order a large or heavy item, please ensure you have the means to easily collect the item.

What times can I collect my order?

You may collect your Order from the new drive through facility at the back entrance to the shop via Chestnut Road (opposite Aldi)  Please see location on this link: McElhinneys Click & Collect after you have received a confirmation email/text notification that your order is Ready for CollectionYour order will be ready for collection from 09.30am during opening hours up to 5.30pm.

Where is the collection point instore?

When you have received a Ready for Collection confirmation email or text; your order will be waiting for you to collect at McElhinneys, Ballybofey at a new and convenient drive through facility at the back entrance to the shop via Chestnut Road (opposite Aldi)  Please see location on this link: McElhinneys Click & Collect

Can I return my purchase on the day of collection instore?

If you decide that your purchase is not suitable you may return it instore. It is our policy to refund the original form of payment, so we will organise a refund to the credit card which was used as payment. It is also our policy to issue a receipt for all refunds. This does not affect your online returns policy which allows you 14 days from date of receipt to return.

Can I try on my purchase instore?

We have comfortable and spacious fitting rooms in every department if you would like to try on your purchase.

If you would like further information on this complimentary service, email us at customerservice@mcelhinneys.com