Fast FREE Delivery on orders over €49

Refunds Policy

We hope you love your order from McElhinneys. If for any reason you would like to return an item, we are happy to offer you a refund or an exchange within 14 days of receipt of your order. The item(s) must be in new, unused and unworn condition with tags attached and in original packaging. Please note we do not issue refunds on gift card orders. It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other odour.

NOTE *We do NOT offer FREE Returns  you can choose how you wish to return to us by using DPD drop off point at a fee of €4.95 or through your local post office or in person instore. Please see further details on the options available below.

Exchanging Goods

We are happy to exchange a product for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging.  If a different product is requested then a new order must be completed on the website by the user.

For reasons of health and hygiene we are unable to offer exchange or refund on the following products once the original packaging has been opened unless they are misdescribed or faulty:


- Cosmetics/fragrance

- Pierced earrings and other pierced body jewellery

- Underwear/lingerie, control lingerie & shape wear, hosiery and swimwear

- Quilts, duvets and pillows

- Hats and hair accessories

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection.

All dispatched orders will include a confirmation form outlining your purchase details, our contact details and return address. Please insert the original order form or a copy of the form in the returned parcel, without this we may not be able to track your details.

Following inspection of the returned goods and after your return has been processed you will be refunded the amount due through the original method of payment, excluding original postage charge.

You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact [email protected]

How do I return my order?

The process is simple, you choose which way suits you best to return an item! Complete the order confirmation form by filling in all your relevant details. Simply repackage your purchase and enclose your completed form. We have three convenient ways available in which you can return your parcel -

 OPTION 1 - RETURNS VIA DPD

  Available for Ireland & Northern Ireland customers only at a fee of €4.95

Simply logon to:

link.

Continue as a Guest and on Step 1 Choose McElhinneys from the drop down list of Retailers. Your order number can be used for the Reference Number. Fill out the remaining steps with selecting €4.95 standard payment.

Select Print Label and attach this label to the Returns package. Please ensure Returns section of the order form is filled out and is enclosed in the returns package.

Drop off your returns package to one of the DPD pick up points which are located across Ireland. For your nearest DPD pick up store please see here: link.

On dropping off your parcel you will receive a receipt which will have your tracking number to keep track on the status of your return. When your return package has been received, your refund will be issued and funds should reach your bank within 5 working days.

 

OPTION 2 - RETURNS VIA POST FROM ALL OTHER REGIONS

Please complete the form enclosed with your order indicating the reasons for return, enclose with your package, cut out the return address and attach to the outside of the return package. .

Bring to your nearest postal office and organise to pay return postage. We advise registering the return so as you have proof of postage and can track the status on your return.

When your return package has been received, your refund will be issued and funds should reach your bank within 5 working days.

OPTION 3 - RETURNS INSTORE

Call instore and return your item/s at any till point. Please have your order form completed with return reason and a colleague instore will take the form and returned item/s from you to bring to the online team for processing. Your refund will be issued and funds should reach your bank within 5 working days.

Settling Disputes - Online Dispute Resolution

We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please email us at [email protected] and we will aim to resolve the matter immediately. You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link. This will take you the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

 

Company Registration details:

John McElhinney uc.

Main Street

Ballybofey

Co. Donegal

Company Registration Number: 54692

VAT Number: IE9N29568U

Company Directors  John McElhinney and Eileen McElhinney